After sale service
We have a perfect after-sale service system. On one hand, our sales department and customer service department are always ready to provide advice and guidance and handle customer complaints for customers; on the other hand, our technical service department will help you solve the technical problems.

Here are several effective communication channels between our customers and us:
1. Every month, our sales staff will go on a business trip to distribution points to make direct communication with the local distributors and customers.
2. Every quarter, our service department will make a customer satisfaction survey and a market investigation to test our product response.
3. Regularly, our customer service department and distributors will organize a visit to the end-users to learn their thoughts about our products.
4. We have a group of professional service personnel in every sales area, and they will take every engineering project seriously.

Besides, you may also contact us by way of email, telephone and fax if you have any problems. We will give you the corresponding reply within the shortest time. Visiting service is also provided if you need.

Categories of quality complaint
1. As to general complaints, our service personnel will make necessary explanation and conduction.
2. For complaints that involves large quantity or that can not identify responsibility, our quality control department will make investigation and confirm the responsibility. If we are the responsible party, we will take some remedial measures or make corresponding financial compensation.

Complaints dealing with
Every complaint is replied and recorded in our feedback form. After finding out the causes, we will take corrective and preventive actions to avoid the similar problems. We will make continuous improvement on our quality. And our customer satisfaction has been up to 85% for these years.